Terms

Manufacturer’s Warranty

RedGear Mfg.’s accessories are made for Linear Heat and Air Sampling Detection Systems only.

Seller warrants that accessories purchased from RedGear Mfg. will, under normal use and service, be free from defects in material and workmanship for a period of one (1) year from the date of original sale. Seller agrees, upon a written notice from the buyer given no later than 30 days after the defect is discovered, to repair or replace, at the seller’s option, any part, which after an examination by the seller, is disclosed to have been defective, provided that such product is returned to the seller transportation prepaid, during the warranty period. This warranty does not apply to any item that is not completely assembled, or that is damaged resulting from an accident, improper installation, misuse or abuse. The full extent of seller’s warranty obligations is to repair or replace any defective part. Transportation to and from RedGear is the responsibility of the buyer.

There are no other warranty obligations of seller, including any warranty of merchant ability or fitness for a particular purpose, either expressed or implied.  Seller is not liable for any other costs, delays, labor charges, shipping or handling charges for warranty parts, or claims, nor for any consequential or incidental damages with respect to the product.

Order Processing

NOTE: Daily order cut off time is 2:00pm EST.

All orders will be entered within 24 hours (Except Weekends and Holidays). All orders will then be processed and shipped within two business days (Except Holidays) after being entered by our customer service department. If there are any discrepancies you will be notified by our customer service department. You will receive an immediate automatic email order confirmation when you place your order and an official order acknowledgement when the order is entered by our customer service department. Finally you will receive shipping confirmation when the order has left our warehouse which will include tracking information. (Note: All times are approximate and can change at any time)

Note: Special delivery times and dates are available by contacting customer service

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Shipping Information

Delivery Date

Unless expressly specified to the contrary, goods in stock will be shipped without delay, and goods not in stock will be shipped as soon as possible. However, all estimates of delivery time are approximate and failure to receive shipment of an accepted order by estimated delivery date will not be considered sufficient cause of cancellation.

Saturday Delivery/Special Delivery

Saturday delivery is available for an additional fee at the your expense. Please Contact Customer Service at customerservice@redgearmfg.com for assistance. If you need a special delivery, such as a specific date, weekend delivery, or time, please contact Customer Service at customerservice@redgearmfg.com for assistance.

International Orders and Shipping

We do take international orders, please email customerservice@redgearmfg.com your order.  RedGear customer service will contact you directly for payment options within one business day, as we currently are unable to accept international credit cards. If you have any questions or concerns about international shipping/payment, please contact customerservice@redgearmfg.com for details.

Terms

Delivery Date

Unless expressly specified to the contrary, goods in stock will be shipped without delay, and goods not in stock will be shipped as soon as possible. However, all estimates of delivery time are approximate and failure to receive shipment of an accepted order by estimated delivery date will not be considered sufficient cause of cancellation.

Delays

Seller shall not be liable for any damage, fault or delay caused by or imposed by strikes, fires, major disasters, acts of nature, governmental action, shortage of labor, power, materials, or any other cause or condition beyond seller’s control.

Transportation Charges

Taxes

General Conditions

Claims

Return Material Authorization (RMA)

No RMAs are processed after 2:00 p.m. EST

Warranty RMA Procedure

  1. An RMA will be generated by our Customer Service Department and emailed to you.
  2. Once the part has shipped, the invoice is emailed to you.
  3. You must include the RMA in the box with the returned part and a note indicating the failure.
  4. When the part arrives at RedGear, the Technical Department will inspect the returned item for physical damage.
  5. Pending approval from our Technical Department, Accounting will email the credit for the amount of the part, but NOT THE FREIGHT.

Note

Return RMA Procedure

  1. An RMA will be generated by our Customer Service Department and emailed to you.
  2. You must include a copy of the RMA in the box with the returned part, and a note indicating the reason for the return.
  3. When the part arrives at RedGear, the Technical Department will inspect the returned item for physical damage. Only complete part packages and assemblies as originally purchased can be returned.
  4. Pending approval from our Technical Department, Accounting will credit you the amount of the part less the restocking fee and freight.
  5. All non-warranty returns are subject to a minimum 50% restocking charge.

Note:  All shipping and restocking charges are the responsibility of the customer returning the parts.

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Notes

Low Cost Guarantee

RedGear guarantees that all Official RedGear Products, (does not include standard products), will be the lowest cost available. If the customer finds a lower “Published” price on a RedGear Item, RedGear will match the price of the item.

Pricing Disclaimer

Prices are subject to change without notice. Any price discrepancies due to technical site issues cannot be honored.

Customer Information

Credit Card Processing