Shipping Information

Order Processing

NOTE: Daily order cut off time is 2:00pm EST.

All orders will be entered within 24 hours (Except Weekends and Holidays). All orders will then be processed and shipped within two business days (Except Holidays) after being entered by our customer service department. If there are any discrepancies you will be notified by our customer service department. You will receive an immediate automatic email order confirmation when you place your order and an official order acknowledgement when the order is entered by our customer service department. Finally you will receive shipping confirmation when the order has left our warehouse which will include tracking information. (Note: All times are approximate and can change at any time)

Note: Special delivery times and dates are available by contacting customer service

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Shipping Information

Delivery Date

Unless expressly specified to the contrary, goods in stock will be shipped without delay, and goods not in stock will be shipped as soon as possible. However, all estimates of delivery time are approximate and failure to receive shipment of an accepted order by estimated delivery date will not be considered sufficient cause of cancellation.

Saturday Delivery/Special Delivery

Saturday delivery is available for an additional fee at the your expense. Please Contact Customer Service at customerservice@redgearmfg.com for assistance. If you need a special delivery, such as a specific date, weekend delivery, or time, please contact Customer Service at customerservice@redgearmfg.com for assistance.

Delays

Seller shall not be liable for any damage, fault or delay caused by or imposed by strikes, fires, major disasters, acts of nature, governmental action, shortage of labor, power, materials, or any other cause or condition beyond seller’s control.

International Shipping

We do take international orders, please email customerservice@redgearmfg.com your order.  RedGear customer service will contact you directly for payment options within one business day, as we currently are unable to accept international credit cards. If you have any questions or concerns about international shipping/payment, please contact customerservice@redgearmfg.com for details.

Free Shipping (ENDS JULY 31st 2015)

Free shipping applies only to online orders that total over $500.00 USD and only to states in continental US ONLY. Orders with free shipping ship via FedEx Ground and is subject to change without notice.

Shipping Methods

We ship only by FedEx. You choose the method you prefer during checkout. Shipping rates are determined by the weight of the order. Purchase order must be entered into our system by 2:00 PM EST. Please Email customerservice@redgearmfg.com for details.

Please Do not include weekends or holidays in your shipping calculations for delivery of your package.

If you are unsure of the best shipping method and need to receive your order by a certain date or on a Saturday, please email our Customer Service Representative at customerservice@redgearmfg.com so we can help you choose the best shipping method.

*** We cannot reimburse shipping for orders shipped to the incorrect address. Please note that we ship to the exact address that you enter when placing your online order.

If you have changed your mind regarding your order that has already been shipped, please DO NOT refuse the package(s) as a return delivery charge will be deducted from your credit.

 

Please email customerservice@redgearmfg.com or visit our  Customer-Service-Button_03 page for concerns and questions.

Customer Information

Credit Card Processing